Contact Information
45 Podium Place
Nottingham NG1 5DT
United Kingdom
Phone: +44 115 847 3926
Email: info@domain.com
Privacy Policy
Last updated: November 15, 2025
At SpeakWell Academy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. We are committed to protecting your data and maintaining transparency about our practices.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you interact with our website or services. This may include:
- • Name, email address, phone number when you submit contact forms or inquiries
- • Communication preferences and interests related to our courses
- • Payment information when enrolling in courses (processed securely through third-party payment processors)
- • Feedback, testimonials, or other content you choose to share with us
Automatically Collected Information
When you visit our website, certain information is automatically collected through cookies and similar technologies:
- • Device information including IP address, browser type, operating system
- • Usage data such as pages visited, time spent on pages, and navigation patterns
- • Referral source and exit pages
- • Cookie identifiers and similar tracking technologies data
Information from Third Parties
We may receive information about you from third-party sources such as analytics providers, advertising networks, or social media platforms when you interact with our content or advertisements on those platforms.
How We Use Your Information
We use the information we collect for various purposes to provide and improve our services:
Service Delivery and Communication
- • Responding to your inquiries and providing customer support
- • Processing course enrollments and managing your participation
- • Sending important updates about our services, courses, and schedules
- • Communicating about changes to our policies or terms
Website Improvement and Analytics
- • Analyzing how visitors use our website to improve functionality and user experience
- • Identifying technical issues and optimizing website performance
- • Understanding user preferences to enhance content and services
Marketing and Personalization
- • Sending promotional communications about courses and events (with your consent)
- • Personalizing content and recommendations based on your interests
- • Measuring the effectiveness of our marketing campaigns
Legal and Security
- • Complying with legal obligations and responding to legal requests
- • Protecting against fraud, security threats, and unauthorized access
- • Enforcing our terms of service and other agreements
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you have given us explicit permission to use your data for specific purposes, such as marketing communications
- Contract Performance: When processing is necessary to fulfill our contractual obligations to you, such as providing course services
- Legitimate Interests: When we have a legitimate business interest, such as improving our services, that doesn't override your privacy rights
- Legal Obligation: When we're required to process your data to comply with legal requirements
How We Share Your Information
We do not sell your personal information. However, we may share your data with third parties in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our website and deliver our services, such as payment processors, email service providers, and analytics platforms. These providers only have access to the information necessary to perform their functions and are obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and how it affects your data.
With Your Consent
We may share your information with third parties when you have given us explicit permission to do so.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- Encryption of data in transit using secure protocols
- Secure storage systems with access controls and authentication
- Regular security assessments and updates to our systems
- Limited access to personal data by authorized personnel only
- Monitoring and logging of system activities to detect potential breaches
While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to using industry-standard practices to safeguard your data.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on several factors:
- The nature and purpose of the data collection
- Our ongoing relationship with you and provision of services
- Legal, accounting, or reporting requirements
- The need to resolve disputes or enforce our agreements
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Your Rights and Choices
Under applicable data protection laws, you have certain rights regarding your personal information:
Right to Access
You have the right to request access to the personal information we hold about you and receive a copy of this data.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal information we have about you.
Right to Erasure
You have the right to request deletion of your personal information under certain circumstances, such as when it's no longer necessary for the purposes it was collected.
Right to Restrict Processing
You can request that we limit how we process your personal information in certain situations.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format and to transfer it to another service provider.
Right to Object
You can object to our processing of your personal information based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Upon becoming aware that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses or other legally approved transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.
If we make significant changes that materially affect your privacy rights, we will provide additional notice, such as through a prominent announcement on our website or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
SpeakWell Academy
45 Podium Place
Nottingham NG1 5DT
United Kingdom
Email: info@domain.com
Phone: +44 115 847 3926
We will do our best to respond to your inquiry within a reasonable timeframe and address any concerns you may have about your privacy and data protection.